Returns & Refunds Policy

At eJuicy.co.uk, we strive to provide high-quality vape products and exceptional customer service. If you’re not entirely satisfied with your purchase, our returns and refunds policy is here to assist you.

1. Eligibility for Returns

• Unopened and Unused Items: Products must be returned in their original, unopened packaging and unused condition.​

• Timeframe: Notify us within 14 days of receiving your order if you wish to return an item. The returned item must reach us within 14 days of your return request approval.​

2. Non-Returnable Items

Due to health and hygiene reasons, we cannot accept returns or offer refunds for:

• Opened e-liquids​

• Used coils​

• Disposable vapes

• ​Opened refill pods​

Please inspect all items upon delivery and before use to ensure they meet your expectations.​

3. Return Process

To initiate a return:

1. Contact Us: Email our customer service team via Contact Us section with your order number and reason for return.
   Other ways to contact eJuicy, such as Facebook, Instagram, Discord etc – see at Contact Us page​

2. Await Approval: Our team will respond within 2 business days with return instructions if your return is approved.​

3. Ship the Item: Securely package the item and include your order number inside. Ship to:

   ​

   eJuicy Returns
   Wolverhampton Self-Storage Limited, Industrial Estate, Oxford St, Vulcan Rd, Wolverhampton, Bilston WV14 7LF

   We recommend using a tracked and insured shipping service, especially for items over £50. Customers are responsible for return shipping costs.

4. Refunds

Once we receive and inspect your returned item:

• Approval Notification: We’ll notify you via email about the approval or rejection of your refund within 3 business days.​

• Refund Method: Approved refunds will be processed to your original payment method within 5-7 business days.​

5. Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact Us: Email via Contact Us section within 7 days of receiving the item, including photos and a description of the issue.​

2. Resolution: We will assess and offer a replacement or refund, including return shipping costs if applicable.​

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process for a refund and place a new order for the desired item.​

7. Order Cancellations

• Before Dispatch: To cancel an order before it has been dispatched, contact us immediately via Contact Us page. If the order hasn’t been shipped, we will process a full refund.​

• After Dispatch: If the order has already been dispatched, please follow the return process outlined above.

We also reserve the right to cancel any order if there is an error in product pricing, availability, description, or for any other reason including suspected fraudulent activity or breach of our terms and conditions. In such cases, we will notify you as soon as possible and issue a full refund where applicable.​

8. Contact Us

For any questions or concerns regarding returns and refunds, please contact our customer service team:

• Email via Contact eJuicy section

• Phone: 07851 018712 (Monday to Friday, 9 AM – 5 PM)​